Privacy Policy

1. Introduction

v12betmy ("we", "us", "our", the "Platform") is committed to protecting the privacy of all individuals who use our online sports betting and casino services. This Privacy Policy describes how v12betmy collects, uses, discloses, and safeguards personal information provided by users ("you", "your") when accessing or using the Platform.

By registering for a v12betmy account or otherwise using the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must not access or use the Platform.

This Privacy Policy should be read in conjunction with v12betmy's Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with the Platform.

2. Data We Collect

v12betmy collects personal data in the following categories:

Identity and Contact Data:

• Full legal name, date of birth, and nationality;
• Email address and phone number;
• Residential address, including state and postcode (relevant for Malaysian players in Kuala Lumpur, Penang, Johor Bahru, Selangor, and other states);
• Government-issued identification documents (NRIC, passport) submitted for KYC verification purposes.

Financial Data:

• Bank account details, e-wallet identifiers (such as Touch n Go eWallet or Boost account references), and other payment method information used for deposits and withdrawals;
• Transaction history, including deposit amounts, withdrawal requests, and bet records;
• MYR account balance and bonus credit records.

Technical and Usage Data:

• IP address, browser type and version, operating system, and device identifiers;
• Login timestamps, session duration, and pages visited within the Platform;
• Geolocation data derived from IP address (not GPS-level precision);
• Cookie and tracking technology data as described in Section 8.

Communications Data:

• Records of correspondence with v12betmy customer support, including live chat transcripts and email communications;
• Survey responses or feedback submitted through the Platform.

3. How We Use Your Data

v12betmy uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your v12betmy account, including identity verification and age confirmation;
• Service Delivery: To process bets, settle wagers, and manage deposits and withdrawals in MYR;
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and other applicable legal and regulatory requirements;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to administer self-exclusion and other responsible gaming tools when requested;
• Platform Improvement: To analyse usage patterns and improve the functionality, security, and user experience of the Platform;
• Marketing Communications: To send you promotional offers, bonuses, and relevant updates — subject to your communication preferences and applicable opt-out rights.

4. Legal Bases for Processing

v12betmy processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and v12betmy — including account creation, bet settlement, and payment processing;
• Legal Obligation: Processing required to comply with applicable laws and regulatory obligations, including AML, KYC, and data retention requirements;
• Legitimate Interests: Processing conducted for the legitimate business interests of v12betmy, including fraud detection, platform security, and service improvement, where such interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing based on your explicit consent, such as receipt of direct marketing communications. Where consent is the legal basis, you retain the right to withdraw it at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

v12betmy does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Processors: Banks and e-wallet operators (including Maybank, CIMB, Public Bank, Touch n Go eWallet, Boost, and GrabPay) to process financial transactions;
• Identity Verification Providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements;
• Game Technology Providers: Casino and sports data providers whose technology powers the Platform's games and markets, where data sharing is technically necessary;
• Regulatory and Law Enforcement Authorities: Where v12betmy is required by law, court order, or regulatory demand to disclose information;
• Fraud Prevention Services: Third-party services engaged to detect and prevent fraudulent transactions and account abuse;
• Professional Advisers: Legal, accounting, and auditing firms engaged in connection with the operation of the Platform.

All third-party service providers engaged by v12betmy are subject to contractual data processing obligations requiring them to maintain confidentiality and process data only as instructed.

6. International Data Transfers

v12betmy may transfer your personal data to recipients located in jurisdictions outside of Malaysia. Where such transfers occur, v12betmy takes steps to ensure that adequate data protection safeguards are in place, including contractual protections with receiving parties consistent with applicable data protection standards.

By using the Platform, you acknowledge and consent to the transfer of your personal data to locations outside Malaysia, subject to the protections described in this Policy.

7. Data Retention

v12betmy retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the following retention considerations:

• Account data is retained for the duration of your active account relationship with v12betmy and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements;
• Transaction and betting records are retained for a minimum of five (5) years to satisfy regulatory and audit obligations;
• KYC documentation is retained for the period required by applicable law and regulatory guidance;
• Customer support communications are retained for a minimum of two (2) years following the resolution of the relevant matter.

Where personal data is no longer required for its original purpose and no legal obligation requires its retention, v12betmy will securely delete or anonymise it.

8. Cookies & Tracking Technologies

v12betmy uses cookies and similar tracking technologies on the Platform. The categories of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the Platform — including session authentication, security tokens, and load balancing. These cannot be disabled without impairing Platform functionality;
• Functional Cookies: Used to remember your preferences such as language settings and login state;
• Analytics Cookies: Used to collect aggregated information about how users interact with the Platform, enabling us to improve performance and content;
• Marketing Cookies: Used to deliver relevant promotional content. These are deployed only with your prior consent.

You can manage and delete cookies through your browser settings at any time. Disabling certain categories of cookies may affect your experience on the Platform but will not prevent access to core services.

9. Your Rights

Subject to applicable data protection law, you have the following rights in respect of the personal data v12betmy holds about you:

• Right of Access: To request a copy of the personal data we hold about you;
• Right to Rectification: To request correction of inaccurate or incomplete personal data;
• Right to Erasure: To request deletion of your personal data where it is no longer necessary, or where you withdraw consent (subject to overriding legal obligations to retain data);
• Right to Restrict Processing: To request that v12betmy limits its processing of your data in certain circumstances;
• Right to Data Portability: To receive your data in a structured, commonly used, machine-readable format where processing is based on consent or contract;
• Right to Object: To object to processing based on legitimate interests, including profiling for direct marketing purposes;
• Right to Withdraw Consent: To withdraw consent to data processing at any time where consent is the legal basis, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact v12betmy support. We will respond to your request within a reasonable timeframe and in any event within 30 days.

10. Children & Minors

The v12betmy Platform is strictly intended for use by individuals aged 21 years and above. v12betmy does not knowingly collect or process personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account.

If you have reason to believe that a minor is using the v12betmy Platform, please contact our support team immediately.

11. Security Measures

v12betmy employs a range of technical and organisational measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest within our database infrastructure;
• Access controls limiting internal access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing of Platform infrastructure;
• Incident response procedures to address data breaches promptly and notify affected individuals where required.

While v12betmy takes data security seriously, no system is entirely immune to breach. In the event of a security incident affecting your personal data, v12betmy will notify you in accordance with applicable legal requirements.

12. Changes to This Policy

v12betmy reserves the right to update this Privacy Policy at any time. When material changes are made, v12betmy will update the "Last Updated" date at the top of this page. Where changes are significant, we may also notify registered users by email or through a prominent notice on the Platform.

Your continued use of the v12betmy Platform following the posting of changes to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or v12betmy's data processing practices, please contact our support team. All data subject requests and privacy-related correspondence must be submitted in writing.

Email: [email protected] (plain text — not a clickable link)

This Privacy Policy was last reviewed and updated on 1 June 2026. v12betmy is committed to keeping this policy current and accurate as the Platform and applicable legal requirements evolve.